This Privacy Policy explains how Auraa Skincare Clinic and AILAM (Auraa Institute of Laser & Aesthetic Medicine) ("we", "us", "our") collect, use, and protect your information when you visit our website, contact us, or message us on WhatsApp.
Depending on how you interact with us, we may collect:
We use the information you share with us to:
When you message our WhatsApp number, an automated assistant may greet you and ask a few basic qualifying questions. We are always transparent when a conversation is automated. A member of our team will personally follow up with you. Your WhatsApp messages and the information you provide are stored securely and used only to assist with your enquiry.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Access to your information is limited to authorised staff who need it to assist you.
We do not sell your personal information. We may share information with trusted service providers (such as messaging or scheduling platforms) strictly to help us deliver our services to you, and only as necessary.
Our website may use cookies and similar technologies to understand how visitors use the site so we can improve it. Embedded content from third parties (such as Instagram, Google Maps, or YouTube) may set their own cookies and are governed by their respective privacy policies. You can disable cookies in your browser settings at any time.
Our services are intended for adults. We do not knowingly collect personal information from children. Minors seeking treatment must be accompanied by a parent or legal guardian, who provides consent on their behalf.
You may contact us at any time to ask what information we hold about you, request corrections, or ask us to delete your information, subject to applicable law. We will respond to your request within a reasonable period.
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, to maintain accurate treatment or training records, or to comply with legal, accounting, or regulatory requirements. Enquiry records are typically retained for up to three years; clinical records are retained in line with applicable medical record-keeping requirements. When information is no longer needed, it is securely deleted.
By contacting us, submitting an enquiry, or messaging us on WhatsApp, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time by writing to us at the contact details below. Withdrawal will not affect processing carried out before the withdrawal, and may limit our ability to respond to your enquiry or provide services.
Our website and messages may contain links to third-party websites and platforms, including WhatsApp, Instagram, Google, and YouTube. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing information with them.
Your information may be stored or processed on secure servers operated by our service providers, which may be located outside India. Where this occurs, we take reasonable steps to ensure your information continues to be protected in accordance with this policy.
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable data protection legislation. Any disputes shall be subject to the jurisdiction of the courts of Hyderabad, Telangana.
If you have any concerns or complaints regarding the handling of your personal information, you may contact our Grievance Officer at the details below. We will acknowledge your complaint and endeavour to resolve it within a reasonable period.
Auraa Skincare Clinic & AILAM Institute
3rd Floor, Door 302, Falcon Valley Rd, beside Narayanamma Engineering College,
opp. DMart, Ambedkar Nagar, Film Nagar, Hyderabad, Telangana 500008
Email: auraa.skincare@gmail.com
WhatsApp / Phone: +91 91008 76662
Grievance Officer: Dr. Fatima Sajeeda
Email: auraa.skincare@gmail.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.